Training Centre Supervisor

Location: Nottingham based with travel to linked centres in the Eastern region. This role covers JTL centres in Nottingham, Colchester & Norwich.

Working pattern/hours: Full time, 35 hours per week, Monday to Friday. Working hours 09:00 - 17:00.

Salary: Up to £36,850 depending on skills and experience.

About JTL

JTL is a national apprenticeship provider specialising in the electrical and plumbing sectors, supporting thousands of apprentices and working with employers across England and Wales. We are proud to be an Ofsted ‘Good’ provider and a registered charity, reinvesting in our apprentices, staff and training facilities.

Our apprentices are at the heart of everything we do. We work closely with employers to develop the next generation of skilled tradespeople, providing high-quality training, support and guidance throughout the apprenticeship journey.

About the role

The Lead Centre Supervisor has responsibility for the day-to-day running of the prime and satellite JTL centres within the region. This important and multi-faceted role will range from front of house duties as required, key holding responsibilities, contribute to promotional activities and raising the centre’s profile. The postholder will work in partnership with the Head of Region, ensuring centres are adequately resourced and facilitating interaction amongst and between apprentices, JTL staff and industry partners.

The centre supervisor will report building-related matters to the Estates team and accommodate contractors as required to enable a common standard of building and facilities maintenance across multiple sites and compliance to include all aspects of health, safety and security suitability and compliance. They will also ensure that safeguarding is in place across our sites and will liaise with the safeguarding team as required.

Responsibilities and accountabilities:

• Point of contact for all visitors to the prime centre and contactable across all centres in the region.

• Keyholder and emergency contact for all Centres within the region.

• Facilitate and oversee the day-to-day running of the centre/s.

• Enable effective delivery of all activities taking place at the centre.

• Promote commercial activity at the centre.

• Effectively communicate centre activity to all centre users.

• Contribute to training and development of the regional team.

• Assist Head of Region in achieving maximum customer satisfaction.

• Maintain and improve centre activities.

• Maintain facilities to a high standard, ensuring all health and safety and safeguarding requirements are met

• Organise and facilitate contractors/maintenance visits

• Liaise with marketing to maximise usage of JTL Centres, including the organisation and promotion of events at key times (e.g. National Apprenticeship Week, Skills Fairs etc)

• Sharing best practice through regular networking with other Training Centre Supervisors.

• Utilise agreed systems to manage the centre functions, analysis, and documenting.

• Assist the Head of Region in developing plans for the centre’s progress and growth.

• Support to all other departments with centre related issues.

• Reporting utilisation (content and format as agreed) monthly to the Head of Region.

• Assist the Head of Region in the development and preparation of activities in line with the strategy for the centres.

• Maintain accurate records and responsibly use resources to control costs to meet agreed budgets which will include raising of centre purchase orders on our Sage X3 system.

• Interact and co-operate with all members of the organisation, its suppliers, and customers.

• Front of house and invigilation support as required.

Why join JTL?

As part of our team, you’ll play a key role in supporting apprentices to develop the skills, knowledge and behaviours needed for successful careers within the plumbing and domestic heating industry, working in an organisation that values quality, professional standards and continuous improvement.

We offer:

• 25 days’ annual leave plus bank holidays, with additional days for long service and a Christmas shutdown

• Generous pension scheme with matched contributions

• Life assurance and occupational sick pay

• Optional private healthcare and regular health checks

• Access to an Employee Assistance Programme for you and your family

• CPD support, including funding for professional qualifications and ongoing training

• A supportive, collaborative and values-driven working environment, plus much more…

Essential Requirements:

• A relevant Level 4 qualification or significant experience in a similar role.

• GCSE math and English A- C or equivalent.

• Ability to multi-task, dealing with ad hoc issues with a problem solving approach.

Safeguarding and inclusion

JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

We are an equal opportunities employer and are committed to creating an inclusive workplace where everyone feels valued and supported.

An Enhanced DBS check is required for this role.